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MTN fined for poor service in Rwanda PDF Print E-mail

The Rwanda Utilities Regulatory Agency (RURA), acting on behalf of the government, fined MTN Rwanda RWF70 million ($140,000) for poor network services.

The move followed failure of the operator to implement network upgrades and address problems such as dropped calls. The fine covered the period November 2007 to April 2008, and MTN has since carried out the necessary improvements.

According to RURA, MTN Rwanda was given a five-year duopoly, after a cabinet decision in 2003 to operate as national operator but it had failed for some reasons to meet quality of service provision.

Under the licence, MTN Rwanda was to construct, maintain and operate a 900, 1,800 and 1,900MHz, GSM telecommunication network within the geographic territory of Rwanda.

After receiving numerous complaints, RURA found that the provisions of these requirements under the licence were not met as provided for in their operational contract, calling for a penalty against the telecom operator.

The service provider was then imposed a daily fine equivalent to Frw 5 million ($10,000) for two weeks. During the period the service provider was also to submit to the regulator a clear roadmap showing the actions to be undertaken to meet the quality of service standards.

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